Refund and cancellation policy

When a payment for Goatted Guru is refunded, how to cancel a plan, and how courses are delivered. Last updated 8 October 2026.

This policy explains how cancelling and refunds work for payments made to Ebita Ai Private Limited for Goatted Guru. It forms part of our terms and conditions.

Before you pay anything you can play the start of every course without an account, and study the free modules of every chapter with one. Please use them to decide whether a course suits you.

Cancel any time. From the Plans page of your account. No more charges after that.
Charged in error. A wrong or double charge is refunded in full to the way you paid.
Not working. If what you paid for does not work and we cannot fix it, we refund it.
How long. An approved refund is sent within 7 working days.

Cancelling a plan

You can cancel a monthly plan at any time from the Plans page of your account.
Cancelling stops all future charges. The plan runs until the end of the period you have already paid for, and the credits it gave you stay in your account.
Chapters you have already opened with a credit stay open to you.

When we refund

A payment taken in error. If you were charged twice, charged a wrong amount, or charged when the payment did not go through on our side, we refund the amount charged in error.
Something you paid for does not work. If a course or feature you paid for does not work as described, tell us. We will correct it within a reasonable time. If we cannot, we refund what you paid for that course, or for the part of the plan period in which it did not work.
A live class that did not happen. If a paid live class is cancelled by the tutor or by us and is not held again at a time that suits you, its fee is refunded.
Where the law requires it.

When we do not refund

Fees already paid for a plan period are not refunded, in whole or in part, when you cancel part-way through it.
A credit that has been used to open a chapter is not refunded: the chapter was delivered when it opened.
Unused top-up credits do not expire, so they are not refunded; they stay in your account to use later.

None of this takes away rights you have under law that cannot be excluded.

How to ask for a refund

Write to finance@ebita.ai within 7 days of the payment, from the email address or with the phone number on your account, with the date and amount of the payment and, if you have it, the PayU payment reference. We reply within 2 working days.

How and when a refund is paid

An approved refund is sent to the original payment method, through PayU, within 7 working days of our approval.
After that, your bank or card issuer may take a further 5 to 7 working days to show it in your account.
Credits that came with a refunded payment are taken off the account.

Delivery

Goatted Guru is a digital service and nothing is shipped. Credits and plans are switched on in your account as soon as PayU confirms the payment, normally within a few minutes, and the courses are then available at goatted.guru. If a payment was taken and nothing has appeared within one hour, write to us and we will put it right.